Refunds will be granted if the item is returned in the same condition as shipped: “NEW and in the original packaging." For any item that is returned and either is not in the original Packaging or is damaged in any way, the Customer will be partially refunded at HVAC Warehouse’s discretion of revised resale value. Refunds will be given to items that have been shipped and received within 14 days of the ship date. We only pay to have the product shipped to the buyer. The Customer will be responsible for return shipping charges. If the order was made in error and shipping has already taken place, the Customer will be responsible for covering the shipping fees.