Currently we are only shipping to Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, and West Virginia.
To ensure a proper on-time delivery, please follow the below instructions:
Purchases are processed on business days (Mon-Fri). Transit time can vary, shipments typically arrive anywhere from 5-15 business days.
SHIPPING INSTRUCTIONS To ensure a proper on-time delivery,
please follow the instructions below: Shipments will only be sent to the
address listed on the Amazon order. If you have provided an incorrect address,
call us immediately at (888) 944-8684. If the item has
already shipped, you will be responsible for the rerouting, storage, or return
of the item. Please provide a valid phone number for your order. This is
required by the shipping firms so that the drivers can contact you to schedule
a delivery appointment. We are unable to
ship the product without this contact information. Once all the information
has been received and the product has shipped, you will receive a tracking
Major Damage: In some instances, damage may occur
during the shipping process. To ensure you are protected, inspect the items
very closely upon receipt. Do not
personally sign or have another person sign for the item if you have not
inspected and approved that the equipment is damage free. Once you sign,
you have accepted that product As Is,
and the trucking company is no longer liable. If there is Major Damage
to your order note the damage on the Bill of Lading from the driver and
refuse the shipment. Please contact us and a replacement will be sent out.
If there are minor scratches or dings on the unit that you deem
acceptable, you may accept the delivery but be sure to note the scratches
or dents on the bill of lading before you sign for and accept the
Concealed Damage: This is any damage found
after accepting the shipment. In some cases the equipment maybe damaged in
transit and the boxes may still look ok. It is best to remove all shipping
boxes when receiving the shipment. If the driver does not allow this and damage
is suspected, refuse the shipment and a replacement will be sent out. Once
the shipment is accepted, unwrap and unbox all items to check for damage.
We have 48 hours after the shipment
is accepted to report concealed damage. Contact us as soon as possible if
concealed damage is found. As long as it is reported in this 48 hour time frame a replacement can be
sent out and the damaged unit(s) can be returned.
To expedite a replacement unit, please contact us at (888)
944-8684 and we will get another unit shipped out as soon as
possible. Prior to scheduling an installation date, ensure that all the
material has been received and is in good shape.