Shipping Information

Purchases are processed on business days (Mon-Fri). Transit time can vary, shipments typically arrive anywhere from 5-15 business days.

Prior to scheduling an installation date, ensure that all the material has been received and is in good shape


To ensure a proper on-time delivery, please follow the below instructions:

SHIPPING INSTRUCTIONS To ensure a proper on-time delivery, please follow the instructions below: Shipments will only be sent to the
address listed on the order. If an incorrect address has been provided for an order, call us at (888) 944-8684. If the item has
already shipped, the buyer will be responsible for the rerouting, storage, or return of the item. A valid phone number is required for the order. This is
required by the delivery company so that they can contact you to schedule a delivery appointment. We are unable to ship the product without this contact information. Once all the information has been received and the product has shipped, you will receive a tracking number.

Major Damage: In some instances, damage may occur during the shipping process. To ensure you are protected, inspect all items very closely upon receipt. Do not personally sign or have another person sign for the item if you have not inspected and approved that the equipment is damage free. Once you sign, you have accepted that product As Isand the trucking company is no longer liable. If there is Major Damage to your order note the damage on the Bill of Lading from the driver and refuse the shipment. Please contact us and a replacement will be sent out. If there are minor scratches or dings on the unit that you deem acceptable, you may accept the delivery but be sure to note the scratches or dents on the bill of lading before you sign for and accept the shipment.

Concealed Damage: This is any damage found after accepting the shipment. In some cases the equipment maybe damaged in
transit and the boxes may still look ok. It is best to remove all shipping boxes when receiving the shipment. If the driver does not allow this and damage
is suspected, refuse the shipment and a replacement will be sent out. Once the shipment is accepted, unwrap and unbox all items to check for damage.
We have 48 hours after the shipment is accepted to report concealed damage. Contact us as soon as possible if concealed damage is found. As long as it is reported in this 48 hour time frame a replacement can be sent out and the damaged unit(s) can be returned. To expedite a replacement unit, please contact us at (888) 944-8684 and we will get another unit shipped out as soon as possible. 

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